New Taipei City is comprised of a large area and has a large population loading. And the burden on the environment is high because the city is a metropolitan area a fact illustrated by the more than thirty thousand complaints we process per year. The number of complaints in New Taipei City has ranked high for years among all cities and counties in Taiwan. Moreover, contemporary consciousness of environmental protection continually rises and the public demands that government improve efficiency of public service. As a result, we established an 24 hours “Environmental pollution Complaints Center for Public Nuisance Petitions ” on January 7, 1995. We monitor all kinds of pollutants and enforce control of appeal cases directly. Meanwhile, professional research and evaluation staff are responsible for public nuisance petitions, integrating data from the inspection system. Planning, integration and controllability, this reaches the purpose of public service.
The "Environmental Complaints Center for Public Nuisance Petitions in New Taipei City "has established a special hotline for complaints. We have professionals who process cases and log the contents of complaints into a database. We promptly deal with cases by email and also trace case handling details to improve handling of complaints. Finally, serious pollution petition cases and repeat appeals will be re-inspected by our complaint center.
