::: Environmental Protection Inspection

Environmental Protection Inspection

• <h3><span style="color:#008000">Purposes</span></h3> <p>New Taipei City is comprised of a large area and has a large population loading. And the burden on the environment is high because the city is a metropolitan area a fact illustrated by the more than thirty thousand complaints we process per year. The number of complaints in New Taipei City has ranked high for years among all cities and counties in Taiwan. Moreover, contemporary consciousness of environmental protection continually rises and the public demands that government improve efficiency of public service. As a result, we established an 24 hours &ldquo;Environmental pollution Complaints Center for Public Nuisance Petitions &rdquo; on January 7, 1995. We monitor all kinds of pollutants and enforce control of appeal cases directly. Meanwhile, professional research and evaluation staff are responsible for public nuisance petitions, integrating data from the inspection system. Planning, integration and controllability, this reaches the purpose of public service.<br /> &nbsp;</p> <h3><span style="color:#008000">Nature of Work</span></h3> <p>The &quot;Environmental Complaints Center for Public Nuisance Petitions in New Taipei City &quot;has established a special hotline for complaints. We have professionals who process cases and log the contents of complaints into a database. We promptly deal with cases by email and also trace case handling details to improve handling of complaints. Finally, serious pollution petition cases and repeat appeals will be re-inspected by our complaint center.<br /> &nbsp;</p> <h3><span style="color:#008000">Contents of appointment</span></h3> <ol> <li>Reception and log in of complaint cases.</li> <li>Submission to inspectors</li> <li>Set up and link to database</li> <li>Inspect and issue fine appeals based on complaints</li> <li>Charge and address cases</li> </ol> <p>&nbsp;</p> <table align="center" border="1" cellpadding="1" cellspacing="1" style="width:700px"> <caption>History of Complaint Center System</caption> <tbody> <tr> <th style="text-align:center; vertical-align:middle; width:15%">Jan, 1995</th> <td>Establishment of complaints center&rarr;Research, evaluation,complaint handling,and night shift system.</td> </tr> <tr> <th style="text-align:center; vertical-align:middle">Mar,2000</th> <td>Establishment of Pollution Inspection Divison &rarr;Specialized unit for handling of public nuisance .</td> </tr> <tr> <th style="text-align:center; vertical-align:middle">Apr, 2000</th> <td>Implementation of two-shift inspection center for pollution complaints&rarr;Elevated&nbsp; inspection efficiency</td> </tr> <tr> <th style="text-align:center; vertical-align:middle">Jan, 2001</th> <td>Establishment of&nbsp; 24-hr specialized complaints center&rarr; Manned by trained specialists</td> </tr> <tr> <th style="text-align:center; vertical-align:middle">Feb, 2001</th> <td>Implementing&nbsp; a three-shift 24-hour inspection center for pollution complaints&rarr;&nbsp;&nbsp; Emphasizing prompt inspection once complaints are received</td> </tr> </tbody> </table> <h3><br /> <span style="color:#008000">Accepting Flow For Environmental Complaints Call</span></h3> <div style="text-align:center"><img alt="" src="/UserFiles/images/Accepting Flow For Environmental Complaints Call.jpg" style="width:70%" /></div> <div><br /> You can call us by the direct line(1999) or the free line(0800-066-666) for environment nuisances.<br /> <br /> LIN,JHENG-JYUN&nbsp; TEL: 2953-2111 Ext.3045</div>